PAIA Manual

1. About this manual

This manual is published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 ("PAIA"), as updated by the Protection of Personal Information Act 4 of 2013 ("POPIA"). It explains what records , registration number , trading from , Pretoria, South Africa (“Con Leche”, “we”, “us”) holds, and how to request access to them.

A general guide on how to use PAIA — published by the Information Regulator as required by section 10 of the Act — is available from the Information Regulator's website.

2. Contact details

Information Officer:

Email:

Phone:

Address:

Requests for access to records under PAIA should be directed to the Information Officer above.

3. Categories of records held

In the ordinary course of business, Con Leche holds the following categories of records:

Customer / loyalty programme records — name, email, phone number, order history, and Pase de Café stamp/reward data (see our Privacy Policy for full detail).
Financial records — payment and transaction records, invoices, and accounting records.
Website & account records — accounts created on this site, session and security logs.
Correspondence — emails, WhatsApp messages, and contact-form submissions with customers and suppliers.
Employment records — records relating to staff, where applicable.

Some of these records contain personal information and are processed in accordance with POPIA — see our Privacy Policy for how, why, and how long we keep them.

4. Records available without a formal request

The following are already publicly available on this website and don't require a PAIA request:

Our Terms & Conditions
Our Privacy Policy
This PAIA Manual
Our menu, pricing, and current specials

5. How to request access to a record

To request access to a record not listed in section 4, submit a written request to the Information Officer above, using the prescribed PAIA request form, including:

Sufficient detail to identify the record requested;
Your name, contact details, and the form in which you'd like the record provided;
The reason you're entitled to access, if requesting access to someone else's personal information.

We'll respond within the timeframes PAIA prescribes. A prescribed request fee, and — where the request involves reproducing or searching for records — an access fee, may apply per the regulations published under the Act.

6. POPIA — record of processing